Privacy Policy
Who We Are
FEVASOUL operates this website at fevasoul.com. We sell women's fashion including dresses, sets, jumpsuits, rave wear, and accessories. If you have questions about this policy or about your personal information, you can reach us using the contact details at the end of this page.
Information We Collect
We collect personal information only when you provide it to us or when it is necessary to operate the store:
- Orders and checkout: your name, email address, billing and shipping address, phone number (if provided), and order details.
- Payments: payments are processed by our payment processor, Stripe. Your full payment card details are handled by Stripe and are not stored on our servers.
- Accounts: if you create an account, we store your username, email address, and saved addresses and orders.
- Customer service: if you contact us through a form or by email, we receive your name, email address, and the contents of your message.
- Returns and refunds: information needed to process a return, refund, or store credit.
Like most websites, our server automatically records standard technical information — such as IP address, browser type, and pages requested — in operation and security logs. We also use cookies that are necessary for the shopping cart, your session, site security, and fraud prevention. We do not use analytics or advertising trackers. For details, see our Cookie Policy.
How We Use Your Information
- To process payments and fulfill your orders
- To send transactional emails such as order confirmations, shipping updates, and password resets
- To manage your account, wishlist, and saved preferences
- To respond to customer service inquiries and handle returns and refunds
- To detect and prevent fraud and keep the website secure
- To keep business, accounting, and tax records as required by law
Sharing Your Information
We do not sell your personal information. We share it only with the service providers needed to operate the store, and only to the extent necessary:
- Payment processing: Stripe, to process your payment securely.
- Website hosting and email delivery: our hosting provider, which delivers the website and transactional email.
- Shipping carriers: to deliver your order, we share the shipping information necessary to complete delivery.
- Legal requirements: where disclosure is required by law, regulation, or valid legal process.
How Long We Keep Your Information
We keep personal information for as long as it is needed for the purposes described in this policy — including fulfilling orders, providing customer support, processing returns and refunds, preventing fraud, resolving disputes, and keeping the business, accounting, and tax records we are required to keep. When information is no longer needed, it is deleted or anonymized.
Cookies
We use cookies only as needed for the website to function — your shopping cart, session, account login, security, and fraud prevention. We do not use analytics or advertising cookies. For details, see our Cookie Policy.
Your Privacy Choices
If you have questions about your personal information, or would like to request access to, correction of, or deletion of the personal information we hold about you, contact us at hi@fevasoul.com. We will handle your request in accordance with applicable law.
Changes to This Policy
We may update this policy from time to time. The effective date at the top of this page reflects the date of the most recent update.
Contact
For general questions and privacy inquiries: hi@fevasoul.com.
For returns: return@fevasoul.com.